"Appointments great - shame about Phlebotomy &..."

About: Cannock Chase Hospital

I regularly visit the hospital for check ups due to a chronic illness. I find the nurses and doctors offer great service, can't fault them. However, I have on many occasion found the reception staff at outpatients miserable. Also, once you manage to have blood taken that's great but the often two hour wait after collecting a ticket is very frustrating, then you find there is only one person on taking blood and no apologies for the wait.

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Response from Head of Patient Experience, Mid Staffordshire NHS Foundation Trust

Thank you for providing us with this useful feedback. I have shared your observations with the Director of Clinical Support Services to support the need for a review in these areas.


Angela Grocott

Head of Patient EXperience