"Utter incompetence concerning booking a mammogram"

About: The Royal Marsden Hospital (London)

I had my five year since breast cancer diagnosis "sign off" meeting in June 2014 and should have had no problem booking my mammogram for next May 2015. I have repeatedly had to go to the hospital to sort out a) an incorrect booking for a mammo incorrectly booked for this year; I was then refused an appointment by a nurse who is supposed to provide follow up care; there has since been a debate (which I am not part of); I have repeatedly visited PALS over the Summer in an attempt to correct the most simple of things : a mammogram appointment for next May. Finally I had a call from PALS last week to arrange an appointment next June. Since this began, I have repeatedly explained the mammo is due for May and in fact I am always away during June. PALS have now just refused to book me in May and couldn't check anything because they are in Sutton and I attend Fulham. There are other issues but this very simple booking appears impossible. Patient focussed healthcare? Not at the Marsden. I have no faith in this hospital to perform the most simple of tasks, in very stark contrast to the Chelsea and Westminster nearby. Woeful at every turn.

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Response from The Royal Marsden Hospital (London)

Thank you for taking the time to feedback on your experience at The Royal Marsden. We are very sorry that you have had such a frustrating experience. Please call our Chelsea Help Centre on 020 7808 2083 or 020 7811 8438 and the staff will assist you.

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