"Lack of CT Scan (radiographers) Easter Sunday 2013"

About: University Hospital (Coventry) / Accident and emergency University Hospital (Coventry) / Neurology

(as the patient),

Admitted to A&E Walsgrave Hospital Easter Sunday 2013 with suspected TIA

Examining Doctor in triage failed to wash hands before examination.

As there were no radiographers on duty that day I was unable to have a head CT scan.

I self discharged after hanging around on an observation ward. Where I was there seemed to be no Doctors, no nurses and loos running with pee. In my opinion it was a total disgrace and shame on you all at Walsgrave

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Responses

Response from Stroke Association, Stroke Association

We noticed your post and thought you may be interested to hear about the work of the Stroke Association and how we may be able to support you. Stroke Association is the leading charity in the UK changing the world for people affected by stroke.

Our Stroke Helpline is there for anyone who has been affected by stroke in any way. You may want to know more about stroke and its effects, be looking for practical information and support, or simply someone to talk to. The Stroke Helpline is open Monday to Friday from 9am to 5pm on 0303 30 33 100. You can also email us at info@stroke.org.uk. We also have a range of services across the UK, providing information, advice and support to stroke survivors and their families. You can find out if there is a service in your area by contacting the Helpline.

We were sorry to hear of your experience and that you feel you did not receive good care. It may be helpful to contact the Patient Advice and Liaison Service (PALS). PALS is an independent organisation, there to ensure that the NHS listens to patients, their relatives, carers and friends, answers their questions and resolves their concerns as quickly as possible. You can telephone PALS at Walsgrave Hospital on 0800 028 4203 or email them at feedback@uhcw.nhs.uk

Finally, you can also find lots of information about stroke on our website at www.stroke.org.uk. You can read about our services, read or listen to other people’s experiences and download all of our publications free of charge. There is news about our campaigns to improve services for stroke survivors, national and local events and our research programmes. You can also join the Talkstroke discussion group where you can share your experiences with other people who have been affected by stroke.

I hope that this is helpful and that you are now getting the support that you need.

Stroke Information Service

info@stroke.org.uk

Stroke Association staff are not medically trained and the information provided does not replace information given to you by your own healthcare provider.

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