"If it isn’t broken, don’t fix it."

About: Royal Shrewsbury Hospital / Trauma and orthopaedics Telford referral and quality service (TRAQS)

(as the patient),

Excellent consultant – still got to wait for approx. 2-3 months for an op which is apparently “urgent” – what happened to 18 week pathway from date of referral?

Why change choose & book to this ‘TRAQS’ system – I was told (not very pleasantly) on the telephone that a hospital would be chosen for me – er, no – it’s my right to choose the hospital and consultant I wish to see. This inconveniences the whole process. Note to those in power – “if it isn’t broken, don’t fix it. “

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Responses

Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Blank62

Thank you for taking the time to share your feedback with the TRAQS Team.

TRAQS was established at the request of the local GPs in the Telford and Wrekin area. We process all referrals for first outpatient appointments using Choose and Book for the majority of patients, although with the growing number of Community Services being developed not all services have access to Choose and Book and the clinics will contact the patient to arrange their appointment in due course.

TRAQS began in June 2012 and since that time we have processed over 83,500 referrals.. The majority of patients we speak to have given TRAQS positive feedback..However, we appreciate that from time to time there may be patients who experience problems and we are always happy to try to resolve any issues raised.

TRAQS offers a Choice of provider in line with the NHS Patient's Charter. However we work to clinically agreed pathways to ensure that all appropriate treatment options are tried before a consultant appointment is necessary.

As some of your comments relate to the service you received at the Shrewsbury and Telford Hosptials NHS Trust and the waiting time for an procedure TRAQS cannot comment on the hospitals behalf. The hospitals are unable to respond via Patient Opinion. Therefore may we suggest that you contact the Patient Advice Liaison Officer (PALS). They will be able to take your comments further on behalf of the individual hospital concerned. They are able to accept positive feedback and look into concerns you have raised relating to the waiting times.

PALS PRH - 01952 282888

PALS RSH - 01743 261691

Thank you again for taking the time to respond.

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Response from Royal Shrewsbury Hospital

Thank you for your comments Di Davis Patient Advice and Liaison Service

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