"Appalling Level Of Patient Care"

About: Hull Royal Infirmary

I've spent the last year in the care of the Hull Neurology Dept and they have done nothing to aid my recovery, if anything they have prolonged my suffering due to their inefficiency and incompetent methods of diagnosis. I've had to endure two stays in the outdated under staffed HRI which in both cases I was discharged in a worse condition than I was admitted in. The first experience I had was being left on a trolley in a cold corridor for 4 hours before being seen by a doctor, it then took two days to transfer me to the correct ward I needed to be on before being discharged (too early and without the correct tests being carried out) which took a further 48 hrs due to the complete incompetence of the administration system there. The consultants don't listen to anything I say instead they talk over me belittling my views and ultimately the symptoms which I'm suffering. I'm truly shocked that this is the level of care i'm being subjected to under the NHS and nobody seems to be interested that a 33 year old mother of two young children has had her life put on hold by a condition which is increasingly looking like MS but nobody seems to have the required skills or interest to help me or my family. It has reached a point now where a medical negligence solicitor is involved in my case and on the advice of certain staff at the HRi we are looking to move to the Neurology Dept at Liverpool as they have a very good reputation whereas the reputation of the neurology dept in Hull is very poor. We are forced to pay into the NHS whereas if it were a private company offering this woeful level of service we could simply take our money elsewhere and receive a higher level of service. I'm appalled that this is classed as healthcare in 2014, I've been left with no answers, no one to help or listen to me and i'm scared that i'm going to be left in this state unable to carry on with my normal day to day life missing out on what should be some of the happiest times with my children growing up. I contacted PALS which have been no help whatsoever, it seems the norm for patients to be left undiagnosed and suffering. If you have the money go private.....or even better look outside the UK for healthcare.

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk or Patient Experience on (01482) 675189 If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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