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Pleasant and helpful

Posted By wallace

"Pleasant and helpful"

About: Ayrshire Central Hospital / Douglas Grant Rehabilitation Centre

(as the patient),

I have been attending the Douglas Grant Rehabilitation Center for about 10 years for M. S. and have always found everyone to be very pleasant and helpful.

The communication is excellent and never have to wait long for an answer

when phoning or changing an appointment time. A very professional team where everyone is busy doing their individual duties with confidence and a smile.

I look forward to my appointments as a day out.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 06/10/2014 at 09:22
Published on Care Opinion at 12:00

picture of Eunice Goodwin

Dear Wallace,

Thank you so much for taking the time to share your praise via Patient Opinion. It can be easy for us to forget to give compliments as well as the grumbles, but it does make a difference to staff to hear when they are providing a consistently high quality service. This is what we aspire to for everyone, every time.

This team clearly deserve your praise and I will be extremely happy to make sure that they receive it.

Kind regards,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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