"Long wait for repeat prescription"
About: Kent and Medway Kent and Medway
Posted by dorean (as ),
I used the online service and requested this on Thursday and was asked to wait 48 hours. I waited until the next Wednesday (so plenty over the 48) and made a special trip to paydens with 2 children, only to be told this wasn't there. Then made a special trip to the doctors, only to be told no request has been received.
I contacted the prescriptions phone number but no answer. I left a message asking someone to call me back. This didn't happen. So I chased this up with another phone call. I spoke to the lady and explained situation. She said she hadn't had time to process this. This is not good enough! This is eczema meds for my baby son and should not have had this experience of wasted journeys time and still no end result.
I now have to wait again and wonder when and if this would have been processed at all if I hadn't had phoned! We are still without the meds we need a week on...