"Parents toilet situated off the ward"

About: Royal Hospital for Sick Children (Yorkhill)

(as a parent/guardian),

I had a 6 day stay on ward 4a yorkhill hospital with my child. I feel that I have to comment about the parents toilets - I had to leave my sick child go off ward to use the one toilet which was shared by two wards and by both sexes. The seat was broken, as was the sanitary box. I then had to buzz to get back into the ward to get back in. I was therefore reluctant to go especially at night.

Surely a toilet should be on the ward for parent staying with their small child.

I now have UTI as I didn't want to drink much and use this toilet.

The shower rooms for parents were on different floors were filthy. Mould covered tiles and blood on soap dispenser, also abandon soaking towels. What a bacteria breeding ground.

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Responses

Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear mother of three,

Thank you for taking the time to provide us with feedback after your experience at Yorkhill – I hope your child has made a speedy recovery.

I can understand your concerns at leaving your child, particularly at night, to go to the toilet. My understanding is that this is for infection control purposes, however I also know that this is an issue that has been raised many times by parents. This has consequently been taken on board in the design of the new Children’s Hospital, where there will be family facilities available on each ward to directly address this particular issue.

I am however concerned by the level of cleanliness which you have described as this falls far short of what we would expect in any of our hospitals. I will forward your comments to Facilities colleagues and will post their response here in due course.

Best Wishes,

Lorna

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Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear mother of three,

Thank you for giving us some time to look into the issues you have described with the shower rooms at Yorkhill Hospital. I have had some information back from our Facilities colleagues which I hope you will find useful.

The toilets are cleaned three times per day, sometimes more, with a full clean taking place on the night shift. I would however like to reiterate my apology that on this occasion there were issues which were not to the standard we would expect. We know that there have been specific issues with a broken toilet seat and with the automatic sanitary bin not functioning properly, however these issues were rectified as quickly as possible once we became aware of them.

With regards to the shower areas, we completely agree that these were not to the best standard and as such, remedial action has been taken to improve this area specifically. The showers and public toilets have been fully wall washed, mould cleaner applied, the lighting improved and the rooms painted. Linen buggies are also in place in the shower rooms to take the dirty towels and the night domestic will ensure that these are removed nightly and replacement linen bag put in.

We would reiterate that if there are ever issues with the toilet or showering facilities, these should be reported to hospital staff who will ensure they are dealt with. I hope that this information addresses the concerns you highlighted.

With best wishes,

Lorna

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