"Consultants amazing, nursing staff some great some..."

About: Calderdale Royal Hospital

I have been treated on ward 8 no fewer than 4 separate occasions now and the last visit would make me think twice about using this hospital again. As stated the consultant was and is amazing but one nurse on that ward deserves to be shown the door. I have never felt so patronised and verbally insulated by a so called " professional " in my life. Refusal to follow instruction re medication refusal to provide food after returning from surgery which I know from the 3 previous visits is the first thing which is administered food drink and medication all requests were ignored or I was told I don't need and made to feel like I was asking for special treatment. Is this special I consider that to be basic ???? Thankfully this person's shift came to an end and the next shift bent over backwards to help me. I do believe everybody has a right to be treated with dignity and compassion whilst in hospital unfortunately this bad apple offered neither.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Calderdale Royal Hospital

We are sorry to hear of your poor experience of our services. We always treat such concerns very seriously and would therefore welcome the opportunity to investigate the issues you, raise on your behalf. If you would like us to do so, please contact our Patient Advice and Complaints team on 0800 013 0018, or 01484 342825, or by email to patientadvice@cht.nhs.uk, where our staff will be pleased to take full details from you. We are really grateful to you for providing this feedback.

  • {{helpful}} of {{total()}} people think this response is helpful