"Hand Day Case Surgery"

About: Royal Derby Hospital

I was impressed with the way i was dealt with in the outpatient department, but that's where it ends. On the day of my operation i arrived at the unit at 07:30, was booked in within an hour (not bad you may be saying to yourself), i did not go down for my op until 13:30 that afternoon. There was no communication as to the reasons for the delay, i found out later from listening to somebody else that they had 2 cases that morning that were more difficult than they originally expected. It would have been nice to be told that they were running late, i did not want intricate details. I had traveled for over an hour to get to my appointment on time, not having had a drink since 5:30 that morning. The operating staff were much better, however, during the operation, under local, as i laid there with my eyes shut for about 30 mins not one member of staff asked me if i was ok. Fortunately i had not passed out. After the op i was wheeled back to the recovery area, only to be told to get off the trolley and sit on the chair. I had my hand held above my head as my finger was bleeding, and a hospital gown that was not done up. No blanket was offered to me to cover myself, needless to say the porter saw more than what i wanted and probably what he wanted as well. As soon as i had finished my sandwich, it was made clear that i needed to go. Once again my dignity was ignored, i had to walk up a public corridor to the changing room trying to hold my finger up and hold my gown together at the same time. As a nurse my self my motto is 'treat people as you wish to be treated', i hope that i treat my patients with much more dignity and respect than what i received on my operation day. Come on nurse's Dignity and Respect should under pin all that we do.

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Responses

Response from Royal Derby Hospital

Many thanks for providing us with this very important feedback following your recent surgery performed at the Royal Derby Hospital. We are extremely sorry that you had such a poor experience on this occasion and we will certainly be sharing this information with the appropriate senior Lead in our Orthopaedic Department to enable them to take this forward with their staff. However, if you would like us to investigate this matter further and respond to you more thoroughly, we would need more specific information. Therefore, if this is something you would like us to do, would you like to consider contacting our Patient Advice & Liaison Service (PALS) on Freephone 08007837691 or via email dhft.contactpals@nhs.net, who would be only to happy to assist you further in this respect. In the meantime, please accept our sincere apologies for this poor experience and again, many thanks for taking the time to provide us with your comments. All patient feedback is important to us, whether negative or positive, as this gives us the opportunity to share elements of good practice, learn lessons and implement changes wherever possible to improve the care and treatment we provide to our patients in the future. We do hope you are recovering well from your surgery and once more, we are extremely sorry that your experience at this time was not a better one. Kind regards Deborah Furness, member of the Patient Experience Team for Derby Hospitals NHS Foundation Trust

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