"Misinformation on waiting times for first..."

About: Arrowe Park Hospital

On the Nephrology Department Website regarding waiting time for first appointments it states that the average waiting time is 33 days - my mother will have waited 60 days when she has her appointment.

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Response from Arrowe Park Hospital

We are very sorry to hear about the experience you had at Arrowe Park Hospital. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. We have passed your comments on to our Nephrology Department. If you would like for us to look into your concerns further, we will need your personal details and more information about what happened. If you would like to discuss your concerns further, please ring the Complaints Department on 0151 604 7660, email wih-tr.Complaints@nhs.net or in writing to Complaints Department, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Complaints Department can discuss the best way that we can try to address your concerns.

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