"Ward 22"

About: Leicester Royal Infirmary

I am completely, 100% unimpressed by the way my mother has been treated on ward 22. The attitude of the nurses is appalling, for example, the rude comments that seem to come one after another by certain staff, their complete lack of compassion and understanding, and the way none of the staff seem to communicate. Needs of my mother were not met on several occasions, which leaves her and the rest of the family with worry and very little faith that she is getting the care she needs. It is a good job she spent some time in itensive care, though as this was the most distressing time for everyone, the nurses were absolutely amazing, providing constant reassurance and round the clock care. Without the support of the ICU nursing staff, I would be convinced that the nurses in the Royal were all in the wrong job because nursing definitely does not seem to suit the majority of their personalities.

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Responses

Response from Leicester Royal Infirmary

Dear reviewer, Thank you very much for taking the time to share your mother's experience with us, we value this as all feedback help us to improve our services. We have passed your kind words onto the matron for ICU and asked her to share with the wider team. We have also been in touch with ward 22 who are very disappointed to hear that this positive experience was not reflected on their ward also. We do not condone rude or unprofessional behaviour and would like to ask you to contact matron, Jenny Carlin on 0116 258 5386 or email jenny.carlin@uhl-tr.nhs.uk. Jenny would also be happy to meet with you in person if you would prefer, please call her to discuss further. Kind regards Communications Team Leicester’s Hospitals

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