"Great service provided by professional, empathetic..."

About: Darlington Memorial Hospital

During September 2014, following a long haul flight, I was extremely concerned that I may have developed a DVT in my leg. As my husband had previously suffered this, as well as Pulmonary Emboli, unfortunately I had some knowledge of the insidious nature of these medical conditions. I have to say that from the moment we went into A&E close to midnight, were recalled urgently in the early hours of the next morning to have a Clexane injection, and attended for an ultrasound in I think Ward 14 located on the 4th Floor, I could not have received more professional treatment carried out in the most professional, warm, caring manner by everyone. Everyone I saw was wonderful, but I cannot thank enough the doctor who saw me - no, "looked after me" - at A&E, and the Nurse Practitioner who again "looked after me" the next day. Normally a person in charge of her emotions, I must say that this was a frightening time and it would just have been so much worse but for the extreme empathetic nature of these people. They also showed kindness to my husband who was obviously concerned. Thank you for being there; and to the Nurse Practitioner, I hope to see you on the beach one day!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent visit to the A&E department at Darlington Memorial Hospital. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the A&E department. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

  • {{helpful}} of {{total()}} people think this response is helpful