"Concerns about care and dignity"

About: Bedford Hospital South Wing

(as a relative),

Left Laying in faeces after repeated calling for bedpan

callbells put away from patients

last rites read to patient in front of whole ward

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Responses

Response from Communications Team, Bedford Hospital NHS Trust

Hello,

Thank you for taking the time to let us know about your experience at Bedford Hospital in regards to a patient's treatment. I am sorry to read that it did not live up to the standards you would expect.

Without knowing your name or other details I am not in a position to respond in detail to this experience and I assume that you don’t want these details to be published in such a public forum.

You may find that the best way forward is to get in touch directly with our Patient Advice and Liaison Service team (PALS) as detailed on our website at http://www.bedfordhospital.nhs.uk/patients/pals-and-complaints.

You can contact PALS via email to PALS@bedfordhospital.nhs.uk, by calling the team on 01234 795814, or by writing a letter to:

PALS

Bedford Hospital NHS Trust

Bedford

MK42 9DJ

If you discuss your concerns in more detail with the PALS department they will be able to pass the information on to the ward or department involved. As a hospital we appreciate all feedback, good or bad.

Thank you once again for sharing your experience at Bedford Hospital on NHS Choices.

Ellie Taylor

Communications Officer

Bedford Hospital NHS Trust

Communications@bedfordhospital.nhs.uk

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Response from Bedford Hospital South Wing

Thank you for your feedback. I am very concerned to read your comments and am sorry to hear about your experience; it does not reflect the high standards of care we aim to provide and so we would very much like to look into this in more detail. If you would be willing to share your experience with our Patient Advice and Liaison Service (PALS) they can be contacted on 01234 795814 or by email at pals@bedfordhospital.nhs.uk Once again, thank you for sharing your feedback. Best wishes Paul Cooper Bedford Hospital

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