"Booking a GP appointment"

About: Greater Manchester Tameside General Hospital / X-ray and Scans

(as a staff member posting for a patient/service user),

This story has been posted by Healthwatch Tameside on behalf of a member of the public. We have their details and will forward any comments to them, as they do not have an email address. They said…

This lady phoned the doctors for appointment to see a doctor at the Hattersley Group Practice. Had to wait 2 weeks because the doctor was on holiday. The week before the doctor returned she phoned for an appointment, and was told to ring the next Tuesday as there was an appointment free at a certain tme. She was told she couldn’t be given that appointment unless she rang at 8am on the Tuesday. She phoned on Monday to be told the same thing. She finally got through on the Tuesday morning after dialling constantly for 15 minutes, to be told the appointment had gone, and there were no others available. She told the reception she needed an appointment, and was told to go to the walk-in centre or A & E at Tameside Hospital. She told the receptionists she had breathing problems and wanted to see her own doctor as she had no transport to travel. She asked for the doctor to phone her – when he did he gave her an appointment for the next day which resulted in having an x-ray at Tameside Hospital. The delays caused upset and worry.

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Responses

Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

Thank you for taking the time to post these comments, I am sorry this lady had difficulty with her GP service around appointments and delays in her being seen.

May I suggest this comment is shared with our GP colleagues

I do hope the care she received at the hospital once an appointment had been given was to her satisfaction

Kind regards

John Goodenough

Director of Nursing

’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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