"Cancelled operation in the 11th hour"

Thank you for taking the time to provide feedback on your experience at University Hospital, Coventry in September 2014. We appreciate that it is extremely frustrating when operations are cancelled, especially at short notice. We are very sorry for this, and also that the manager was not available to help you. Unfortunately on occasion there is a need to reschedule or cancel operations. We do understand that this is particularly difficult when people have cancelled work and rearranged personal commitments, and would like to apologise for the inconvenience this must have caused. I hope that you have since been able to contact the Trust to find out more information about the reason for the cancellation and to receive your operation. If you would like to discuss aspects of your care further then please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk Alternatively, you can write to us at the following address: - PALS University Hospital Clifford Bridge Road Coventry CV2 2DX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203