"No reception and wait more than 50 mins"

About: University Hospital (Coventry)

The service is poor. We have an appointment suppose 3:20pm and we finally saw the nurse at 4:10pm. There was no reception lady and we had queued for 25mins and at last we had to lock on the door to call people to help. If your department doesn't have enough resources to server each patient, then you should arrange a better service to explain. Rather leave all patients for waiting no reasons. Very poor

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Responses

Response from University Hospital (Coventry)

Thank you for taking the time to provide feedback on your experience at University Hospital, Coventry in September 2014. We appreciate that waiting longer than expected is very frustrating for patients. We are very sorry that on this occasion your experience at our hospital fell short of what we would expect. We would like to apologise in particular that a receptionist was not available to help you, and that you were not provided with information about the delays in the department that day. If you would like to discuss aspects of your care further then please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk Alternatively, you can write to us at the following address: - PALS University Hospital Clifford Bridge Road Coventry CV2 2DX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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