"Communication is a Joke"

There is no effective communication between staff and patients, It appears that patients are disbelieved when they dont comply, even when patients and then relatives raise the same concern, the relatives opinion is discounted and not in my opinion taken into consideration. Just because this is a mental health hospital and the inpatients have some complex mental health needs this does not lesson their human right for proper health care, and to be disbelived when they feel that their medical health is declining. You can never get through to the ward have been on hold or an endless ringing phone for 2 hours today, cant get access to consultants or doctor regarding patient care. where is the CQC involvement here?

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Response from Goodmayes Hospital

North East London Foundation Trust responded on 5 October 2015:

I am sorry for the time taken to respond to your review, it has only recently come to our attention that you have not received a response.

I am sorry to hear of your poor experience. I have contacted the Director of Mental Health Inpatients to request that an investigation is carried out to look into the concerns you have raised. As we cannot respond to these serious concerns on an open forum, we would welcome the opportunity to hear from you further and invite you to contact our Complaints Team on 0300 555 1201 ext. 66690 or by email at nelftcomplaints@nelft.nhs.uk at the earliest possible opportunity

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