"Visit to A&E following Relative's Paracetamol Overdose"
About: Victoria Infirmary / Accident & Emergency Victoria Infirmary Accident & Emergency G42 9TY
Posted by darkblue (as ),
I accompanied my relative to A&E after a suicide attempt of paracetamol overdose. When they were admitted at night time I spoke very briefly to the doctor treating them and they assured me they would update me as soon as possible.
Four hours later I finally got fed up with the brush offs provided by reception and walked straight through to where my relative was being treated in A&E. I was met by a different doctor who told me that they were not told by the previous doctor that I was in the waiting area.
My relative was laying on a bed, unattended and being sick. They kept trying to semi-consciously roll on to their back. When I expressed concern, I was told that I was over anxious and that they were being monitored. Monitored by whom, I asked - only to be walked away from.
After an IV course of medication, the doctor I had previously spoken to left a pile of medication sitting within 10 feet of my relative. When I asked them why they would place medication next to an overdose patient, they said "Oh are they tablets your relative normally takes? " I answered that they put them there when they were last in to change the IV. They were then collected and removed without another word.
Enraged, I confronted the doctor and asked when they would be moved to a ward and why these things had already occurred. I was given a shrug of apology for the waiting time, which was explained as a miscommunication. On the subject of the pile of medication I feel I was utterly brushed off.
A truly appalling level of care to my mind.