"EPU East Surrey"

I was called in for an appointment following early pregnancy bleeding. I was scanned promptly then went for a blood test. My husband and I then had to wait for nearly 4 hours for the results and to speak to a Doctor. I was made aware of an emergency in the department but the wait was not acceptable.

The next blood test 2 days later took was nearly as long to be told the results and see a Doctor, around 3 hours we were in the department. The sister was lovely and did my bloods with care. I had my headphones on listening to some music but then the Consultant and Dr came in to explain the results of the blood test and that I was miscarrying.

My husband told me after that he heard the staff outside saying my pregnancy was a fail. Not very subtle about saying that especially as we were the other side of the wall. We found it quite confusing with what the doctors were saying but managed to get our heads around it. I had to then go for an examination and got upset, again, I found the staff's personal/social skills somewhat cold. The nurse as well had never done a chaperone before and whilst I was being examined, the Dr had to wait for the nurse to get the right swab and this was most uncomfortable.

Thankfully on the Tuesday, the dept was better staffed for when I had to go back for another blood test. However, I went down to the blood test department this time and went home soon after, with a nurse calling me later with the results. I was informed that evening that there was some problem with the blood test (wrong tube or something) so I was asked to come back in to have the bloods retaken.

After already spending a lot in taxi fares to get to the hospital over the last few days, we did not feel it acceptable to go to the hospital due to their inability to do a simple blood test. The blood test dept was not even busy. I will have to phone my local surgery in the hope that they can do the test, saving me the stress of having to get to the hospital again whilst suffering a miscarriage, and hope that the blood test gets to the correct department.