"I was seen fairly quickly"

About: Whipps Cross University Hospital

(as the patient),

What I liked

I was seen fairly quickly

What could be improved

I visited the Eye Casualty and the doctor wasn't very informative with my diagnosis - I was given a prescription and had to ask lots of questions to get information - he seemed to just want to medicate me and for me to leave whereas it would have been great to have things explained to me.

Story from NHS Choices

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Response from Whipps Cross University Hospital

Thank you for your feedback on the service you received.

Ensuring pateints understand their treatment and illness is essential and we are working hard to ensure that clinical staff improve their communication with patients.

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