"unhappy with reception staff!!!"

About: University College Hospital University College Hospital London NW1 2BU

Posted via nhs.uk 9 years ago

Found reception staff very poor, the person I spoke to was very disinterested with my explanation as to why we were there, tufted because I couldn't remember my partner's hospital number ( he had been discharged 10 days previous) and then just indicated to the chairs. I must say triage nurse and subsequent treatment very good.

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University College Hospital

Submitted on 29/09/2014 at 14:31

Published on nhs.uk on 30/09/2014 at 04:00

Thank you for taking the time to feed back to us. We're so pleased you were happy with the clinical care and attention you received at UCLH A&E. With regard to your experience at the reception desk, we would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 020 3447 3042 so that we can look into this.

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unhappy with reception staff!!!

"unhappy with reception staff!!!"

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