"worst experience ever!"

About: Kingston Hospital

I went there with concerns about potential infection in my right hand were I had a surgical procedure. I have a broken 5th metacarpal homework that needed to pins wich eventually had lead to discomfort. I then was left in a hallway bed where I waited and hour In excruciating pain before even being registered and then after that I again waited for about 40 minutes before having to say something. About 15 minutes later I was seen by a nurse who said that the area around the pins didn't look infected and then she walked away.. after another30 minutes had past I then had to go see what the hold up was cause she didn't say what was gonna be the next step only to get told that she was placing an order for a cat scan and that she was concerned that I may have some kind of build up in my hand wich could lead to a whole new operation to fix the problem and that it was going to be a while because they only had two nurses running the whole floor and when I asked why she agreed with me that it was in fact crazy but she guesses maybe that's all the hospital could afford to hire. that's when I decided to walk out. Now I will have to miss work so I can go be seen in northern dutches hospital located in Rhinebeck where I should have just went from the start and anyone who may ever need seriously medical attention I strongly suggest you go to northern dutches or any other hospital that maybe just as convenient because Kingston is by far the worst hospital I've ever seen in my entire life.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kingston Hospital

Thank you for your comment. We are sorry your experience at the hospital was not satisfactory. If you would like us to investigate this further, could you possibly supply more information to our Patient Advice and Liaison team on 020 8934 3993 or email us on pals@kingstonhospital.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful