"My sons care"

About: Stoke Mandeville Hospital / Trauma and orthopaedics Thames Valley Wycombe Hospital / Accident and emergency

(as a parent/guardian),

We went to Wycombe Minors with a bad wrist after a football accident, they said he had a compound # and put it in a splint so he could still bath and be less of a problem.

Overnight the pain got worse and he was afraid of knocking it and doing more damage. The Monday GP sent us to Stoke A&E to get a plaster put on as it was unstable, yes they could do that not a problem but I will have to bring him back the next day as the plaster room is shut.

How can the only emergency room in Bucks close their plaster room. So another bad night for my son? Not impressed.

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Responses

Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust We are preparing to make a change

Dear responder

Thank you for you comments. I have asked the manager of the plaster room to respond to your concerns and will let you know their response when I have received it.

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Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust

Dear responder

Thank you again for your comments. Our plaster room is open from 9am to 5pm, but it does often stay open much later. Our A&E department at Stoke Mandeville and the minor injuries and illness unit at Wycombe also offer this service directly for patients needing it outside of these hours.

We are sorry that this wasn’t explained to you at the time. I would like to find out more about your experience and would ask that you contact me directly so that I can look into the matter further.

You can email me at Anthony.banton@buckshealthcare.nhs.uk

Thank you

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