"Appointment cancelled without notice "

About: The Royal Liverpool University Hospital / Ophthalmology

(as a volunteer/advocate),

I went to St Paul's Eye Clinic at the Royal. When I got there I was told there was no doctor there, so the appointment couldn't go ahead, and was told to go home and that a new appointment would be made. It would have saved me a journey if I'd been told beforehand.

(Added by Healthwatch Liverpool on behalf of the patient)

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Responses

Response from Royal Liverpool and Broadgreen University Hospitals NHS Trust

Thank you for your comment. We are sorry to hear that and apologise for your inconvenience. If you would like to talk to us about this further, you can contact our PALS team by phoning 0151 706 4903/2265, via PALs@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265. Thanks.