"can't fault anything!"

About: Bmi - The Highfield Hospital

After my GP referred me to a neurologist at Highfield for Chronic daily migraines I was understandably nervous and apprehensive about what would happen. I was offered a next day appointment which I was very pleasantly surprised at. I arrived 5 minutes my appointment and was directed to the reception area where I was greeted with a very nice, welcoming and helpful receptionist who sent me straight up to the waiting area and my neurologist called me through right on time. He was very nice and welcoming and introduced himself professionally. We discussed what had been going on, he did a thorough neurological examination and then discussed his findings. He was very informative about them and told me what the next step was. He booked me in to have an MRI scan 8 days later and at the same time booked me in for 2 weeks later (6 days after my scan) to discuss the results. On the day of my scan I met the ladies who performed the scan, they were both very nice and welcoming and explained what would happen as I had never had one before and was feeling the nerves especially with me being claustrophobic! They talked to me the whole way through and were very reassuring. At my follow up appointment with the neurologist he showed me the scans and talked me through them, thankfully there was nothing abnormal. He discussed treatment options and wrote to my GP immediately to let him know his findings and recommendations for further treatment. I left feeling relaxed, relieved and very satisfied at the care I'd received. Everything was faultless and should I need to go back at any point I would gladly do so. Highly recommended.

Story from NHS Choices

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Response from Bmi - The Highfield Hospital

Thanks for sharing your story with us. We are really pleased that your experience with us was a comfortable one. We will share your kind comments with the hospital team.

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