"Dreadful attitude of staff."
Posted by Anonymous
I attended the unit this evening at 6pm with extreme pain in my back on the right side which has been recurring for a week now, to the point where today at one point i thought i was going to pass out with it and feeling generally very unwell. The receptionist was helpful and i was seen straight away by a nurse who was quite possibly the rudest women i have ever encountered. When asking me questions re symptoms etc. she was abrupt and talked over the top of me not once letting me finish trying to explain. She even barked "yes or no?" to me at one point during the conversation. I pointed out that it was clear from her attitude and tone of voice i was being an inconvience being there at that time on a Sun night and perhaps i should wait to attend my GP if the symptoms continued. My mind was put to rest with regards to a urine test, however i left there feeling that i was in the wrong for attending in the first place. I worked for the emergency services myself for 12yrs and am disgusted with the lack of empathy and zero listening skills that this woman had. Fortunately for me i've never been admitted to hospital in my life, and long may it continue if this is the type of nurse that awaits! It was my first time using this local unit and i would not recommend it to others based on my experience. I was made to feel like a problem being there, and whist she might not have wanted to see me at the end of a day on a Sunday it was not a decison i made lightly to attend and believe me i didn't want to be there either.