"Shocking"

Dear Anonymous Many thanks for your feedback on your experience of our Royal Blackburn Hospital, and thank-you for taking the time to do so. I would really appreciate you getting in touch with me so that I can understand which ward or department your friend/ relative was cared for in, this will then mean I can pass on your concerns to the correct people. Could you possibly email me on the details below or ring me on the number provided? I am very sorry to hear that your recent experience with us wasn't what you expected as we always strive to deliver safe, personal & effective care; and it would be really useful if we could talk through the visit to us with one of our Patient Experience team so we can understand the bits of the experience that made this such a poor visit for your relative/ friend. The only way we can make sure that we improve things for every patient visiting our hospitals and services is when we understand where we've not met the high standards of care expected. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Or if you prefer you can discuss further any concerns you may have about our services with our Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to comment, I hope your friend/ relative is recovering well and please do get in touch Wendy Stobbs, Patient Experience Facilitator