"Inadequate"

About: Leighton Hospital

Sept 9th - Brought into the hospital after going over my handlebars on my commute to work Symptoms on arrival: Cut and swollen knees Sore left wrist and right shoulder Disorientation and inability to answer simple questions in ambulance journey Treatment X-Ray to right knee and shoulder Cleansing and bandaging of knees Discharged to colleague with advice to return should I experience symptoms of concussion Four bullet point notes to my GP Failures I have no recollection of the accident itself or of the time between the accident and lying in the back of an ambulance... Such a gap indicates concussion and should have lead to CT scan and possibly an overnight observation (Oxford A&E) I have a fracture in my left wrist - undiagnosed Ten days later my right knee, which was not adequately cleaned, swelled to the size of a melon resulting in emergency surgery and a two-week stay in hospital due to infection I am considering my next course of action

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Responses

Response from Leighton Hospital

I am very sorry to hear about your accident and your subsequent need for treatment. Without reviewing your individual records to determine exactly why clinical decisions were made about you, it is difficult to comment specifically. However, both myself and my medical colleagues would genuinely appreciate the opportunity to meet with you to discuss your injuries and care to help understanding of your condition for ourselves and for you. If you would agree to such a meeting then please contact the customer care team on 01270 278098 who will arrange this for you. If a meeting will be difficult for you then please contact the customer care team anyway and we will arrange a review of your records and provide you with a written response to your concerns. Best wishes, Sue Talbot Crosby, Matron Emergency Department

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