"my mothers stay in JPH"

About: James Paget University Hospital

My mother was admitted to the JPH on 26/8/14 at 1pm in A&E, she was moved to EADU and e entually given a bed on a ward on the evening of 27/8/14. i cannot fault the nurses or care assistants on Ward 16, yes some nurses had a face like a spanked backside, but the majority were helpful and caring. my mum had a blockage in her bowel which to this day is not known what caused it!. i wouldn't want my mum to go back to JPH as they had said it was ok to discharge her even though she had only been eating solid food for 24hrs she left JPH on 13/9/14 but had to be taken to another hospital on 20/9/14 who said in my mums case she was a "Failed Discharge". so my moan is not at nurses or care assistants but at the Dr's decision for my mum to be discharged.

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Response from James Paget University Hospital

Thank you for the positive comments you make. I'm sorry that there were areas of our care that didn't meet your expectations, particularly your comments about the discharge of your mum. I would encourage you to get in touch with us so we can look at all the issues you raise so you, and we, are clear about what happened and if there is anything we need to learn from. We have done a lot of work on our values and behaviours over the last couple of years but if there are staff that you feel would benefit from some additional support, this is something we can look at. If you would like to contact me direct, I can put you in touch with the right people to take this forward. I hope your mum is now recovering. Ann Filby, Head of Communications, ann.filby@jpaget.nhs.uk, tel 01493 452162

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