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Outstanding care form ward 54 staff

Story from nhs.uk

"Outstanding care form ward 54 staff"

About: Arrowe Park Hospital

My mum was admitted to ward 54 as a out lying patient The care and treatment she received was impeccable Nothing was to much trouble The nursing staff and support staff where professional and friendly nothing was to much trouble My mum had never been in hosp before so this was a positive experience The ward sister was lovely and as with all the staff they where kind and supportive to our small family. I would have no hesitation in recommending this ward and it's team of staff I say team as they where a great team working together. I would highly recommend the team for any outstanding practice and care award or extra mile award They all eloped make a very stressful time much easier My mum has a way to go and some recovery after that....... But what the staff did and installed in my mum was. Positive and reassuring. Thank you HP

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Responses

Response from Arrowe Park Hospital 9 years ago
Arrowe Park Hospital

Submitted on 30/10/2014 at 13:36
Published on nhs.uk on 31/10/2014 at 03:00

Thank you very much for your kind comments. We are extremely grateful that you have taken the time to provide this feedback. We are proud that staff were able to give you and your mother such a positive experience. Our staff work hard to try to ensure that a patient’s experience whilst at the hospital is as pleasant and comfortable as possible, and they are always considerably heartened and motivated on learning how much their efforts have been appreciated. We have passed your kind sentiments to staff on Ward 54. If we can be of further assistance in any way, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. We hope that your mother is recovering well. Wirral University Teaching Hospital NHS Foundation Trust

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