"Disappointed by treatment"

About: East Surrey Hospital / Ear, Nose and Throat

(as the patient),

You left me withering around in agony in a and e for 3 hours and I didnt see no one. I was about to call an ambulance at home but called nhs direct who got me in contact with the fracture clinic at east surrey who booked me in for tomorrow. I am really dissapointed and was treated very badly but the reception staff

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Response from Bethan Borrett, Digital Communications Manager, Communications, Surrey and Sussex Healthcare NHS Trust

Dear 'Tryme'

Thank you for taking the time to share your feedback and I am sorry to hear about your experience of our Emergency Department. We continually try to improve the care we give to patients and feedback plays an important role in this. I will make sure that your comments are passed on to the team.

I hope that your subsequent visit to our fracture clinic gave you a better experience of East Surrey Hospital.

Kind Regards,


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