"Fracture Clinic, Occupational Health Therapy, The..."

About: Queen's Medical Centre

I severed all the tendons in my right index finger. I spent just 2 1/2 hours in A&E and in that time I saw three nurses, one doctor and had an x-ray. Everyone was polite, knowledgable and caring. All consequences of my injury and options were explained to me clearly. Everywhere was spotless. I then went to the fracture clinic where I saw two doctors and a professor. My apt was on time and everyone again were very kind and explained my up coming procedures succinctly and caringly. I felt very much in good hands. My surgery was in the circle treatment centre which is amazing! So light and clean and modern. The nurses there were awesome. I was really nervous and they did everything to keep me calm and distracted. I felt incredibly looked after. The surgery went very well and everything is healing perfectly. Post surgery I have weekly appointments with the lovely nurses at Occupational Health. They are taking great care of me and I am making great progress with my rehabilitation thanks to their diligence, care and attention. This is the first time I have ever been to hospital to receive any treatment and I have been so impressed with the resources available to me and the care I have received from all of the staff. All the procedures I have received have been successful and I'm steadily on the mend. And none of this cost me a penny. Thank you so much to the QMC

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nottingham University Hospitals NHS Trust

Thank you for taking the time to write and share your experience of QMC and the Nottingham Treatment Centre (which is managed by our partners at Circle). We are pleased to hear that you felt every aspect of your care, from the Emergency Department through your surgery and treatment, to your occupational therapy appointments, was the best it could be. It’s always good to hear when we get things right, as well as when we can do better. We wish you well in your continued recovery, and we will share your kind words and praise with all our colleagues who treated you along the way at each stage of your care.

Response from Queen's Medical Centre

I severed all the tendons in my right index finger. I spent just 2 1/2 hours in A&E and in that time I saw three nurses, one doctor and had an x-ray. Everyone was polite, knowledgable and caring. All consequences of my injury and options were explained to me clearly. Everywhere was spotless. I then went to the fracture clinic where I saw two doctors and a professor. My apt was on time and everyone again were very kind and explained my up coming procedures succinctly and caringly. I felt very much in good hands. My surgery was in the circle treatment centre which is amazing! So light and clean and modern. The nurses there were awesome. I was really nervous and they did everything to keep me calm and distracted. I felt incredibly looked after. The surgery went very well and everything is healing perfectly. Post surgery I have weekly appointments with the lovely nurses at Occupational Health. They are taking great care of me and I am making great progress with my rehabilitation thanks to their diligence, care and attention. This is the first time I have ever been to hospital to receive any treatment and I have been so impressed with the resources available to me and the care I have received from all of the staff. All the procedures I have received have been successful and I'm steadily on the mend. And none of this cost me a penny. Thank you so much to the QMC

  • {{helpful}} of {{total()}} people think this response is helpful