"Great consultant but poor appointments system in Bolton"
Posted by jo1974 (as ),
I was sent to Bolton Neuro ICATs service by my GP in sept 2008. I booked my first appointment via the choose and book service and was intially seen very quickly - my first appointment was at the end of sept 2008.
My neurologist advised that i would need an MRI scan and would be seen again in early Jan 2009. By Feb I had still not received either my scan appointment or my neurology appointment. I rang the ICATS service and received an appointment by letter for early March 2009.
When i arrived i was told i had the wrong day, even though the letter stated that day, and a new appointment was made for the end of March. I then received a letter changing it to a week sooner. The letter though was for spinal ICATS sevice in Crewe and I am neuro ICATS in Bolton.
I rang and was told that the wrong letter had been sent and it was meant to be Bolton not Crewe. I saw the consultant and he was quite dismayed that 7 months on i have still not had my MRI scan.
For all the problems with appointments the service received by Dr P Cooper and his team has been wonderful.