"What a dogs dinner!"

About: Royal Surrey County Hospital

Disorganised, we never saw the same doctor twice, the patients toilet absolutely stank of old urine. I complained to the cleaners who came to speak to me and told me if its bodily fluids on the floor, the nurses must deal with it! What is this world coming to?!! No wonder the nursing staff took on average between 6-8 minutes to respond to an alarm call when my son was choking and 25 minutes to respond to a drip alarm which had tissued in my sons arm! I told them I had cleaned up a puddle myself but the floor was filthy and needed a good mopping with disinfectant to kill off these germs and smells. The reply was, "oh it just needs a spray of air freshner!" I think the Care Quality Commision needs to revisit some of the patients toilets and inspect for clendliness and run some swab tests. For the manager of the cleaning staff to say a loo that was that dirrty and that smelly needed a masking agent - air freshner, is frankly worrying! It clearly demonstrates that he had not the faintest idea about infection control and what products and mops to use for different areas to deal with bacteria. I asked every day for the hygenist to visit my son, but no one came. The menu came round each day and I tried my best to find things on there my son - who has special dietry requirements, could eat. However, everytime the food came it was completely different from what we had checked off on the menu. Someone was changing it! I ticked things and the menu which came with his dinner had crosses against items we hadnt chosen. My son is quadraplegic and was vommiting on arrival by ambulance, we had to queu in the corridor catching vomit for a hour. Then wer huddled into a treatment room used for injections, blood tests etc. We stayed there for hours unattended. We were never offered a drink or shown where to get things. My son has 24/7 care as he cannot even sit up to be sick. He needs help with everything. So the final insult came on the second day when a different sister appeared on the ward and told me it wasnt visiting time and I would have to leave my son!! Needless to say my autistic son who was then diagnosed with septecemia and pneumonia was made to feel worse - He was frightened and very upset and begged me not to leave him. He had seen the poor response rate to the call bells etc and as there was little or no continuity with the doctors peering at him, he was already extremely unsettled. I appreciate that the NHS are doing their best with lack of resources and the Government refusing to see the crisis we are in but what I do hope for in hospital is cleaners who understand how to clean effectively and nursing staff who care! I refused to leave and said if I was made to leave I would have to take my son with me as he would choke to death under their care. I said if the otehrs wanted privacy, I was happy for the curtains to be pulled around my sons bed to close us off. After a few retorts, it was agreed. This was Hindhead - Neurology

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Response from Royal Surrey County Hospital

Good morning, Thank you for taking the time to provide us with your feedback. We would welcome the opportunity to investigate this further. Please could you email your contact details to rsc-tr.communications@nhs.net so that we can arrange for a senior member of staff to contact you to discuss this further. Kind regards, Royal Surrey County Hospital

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