"Restrictive nature of parking"

About: Kidderminster Treatment Centre - Acute Trust / General surgery

(as the patient),

This was my first visit as a driver to the hospital, so was not aware of the highly restrictive nature of your parking admin.

I was on crutches so could not use alternative transport arrangements or park further away.

I went to pay for a ticket, but did not have £3 in loose change.

Your system offers no other alternatives: no pay by card; no pay by banknote; no pay by phone

There is no change machine.

Nor any nearby shops to obtain change.

What on earth was I meant to do?

So you gave me a ticket.

Seems somewhat unfair.

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Responses

Update posted by Tim I (the patient)

The complaint has been very well, promptly and courteously dealt with by Jon Spells. Fine refunded, system being changed: what a good piece of customer relations. Well done.