"Kind, professional and reassuring"

About: Norfolk & Norwich University Hospital / Urology

(as the patient),

I recently had surgery at the Norfolk and Norwich University Hospital to have my kidney removed. I cannot speak highly enough of the systems in place or the staff that I met - every one was kind, professional and reassuring. The same day admission unit was seamless and I was in surgery within one hour of arrival. Edgefield Ward was clean and the staff very thorough with my treatment and after care. The consultant who operated on me - Mr Burgess - I cannot recommend more highly.

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Responses

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

We are pleased to hear that you thought so highly of the team who performed your surgery and that the staff were kind and reassuring. Mr Burgess and the team will be delighted with your feedback.

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Response from Norfolk & Norwich University Hospital

Thank you for telling us about your care from the urology team and Edgefield ward. We are pleased to know that everyone was professional and reassuring.