"Short stay in Coronary Care Unit"

About: Hairmyres Hospital Wishaw General Hospital / Cardiology

(as the patient),

I suffered a heart attack and was promptly attended by paramedics and immediately ambulanced to Hairmyres Catheter Lab for a PCI. Procedure was amazingly swift and despite the fear of the unknown, all that was happening was being explained.

My family and I were told all about the procedure by surgical and nursing staff as I was admitted to the CCU.

Within 24 hours I was transferred to Wishaw General to be closer to home. My eyes were opened by the quality of nursing care which appeared to stem from excellent leadership on the ward and teamwork. The key ingredient for me, having never had a heart attack, was the nurse/patient communication, provision of relevant information and response to queries and concerns. On the planned day of discharge, unlike recent experience elsewhere, everything went according to plan, morning scan, consultant review, meet the rehab nurse and medication from pharmacy.

no unnecessary delays, no patient anxieties.

What could be improved? Newspaper deliver to the ward, of all the meals, lunch was mediocre, provision of tv facilities

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Responses

Response from Susan Friel, Chief of Nursing Services, Hairmyres Hospital, NHS Lanarkshire

picture of Susan Friel

Dear StevieMax

thank you very much for your comments following your care within Hairmyres Hospital's Cardiac Cath Lab and CCU. I'm glad staff were able to reassure you at such a difficult time. I'll ensure that your thanks are passed on to the teams involved with your care.

Thank you too, for your helpful comments and suggestions. I will ask the staff to consider how best we can improve in these areas. We are keen to improve every patient's experience, so I appreciate you taking the time to feed back to us.

Please accept my best wishes for your recovery.

Thanks

susan

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