"Worse experience and customer care"
About: Queen's Hospital (Romford) Queen's Hospital (Romford) Romford RM7 0AG
Posted by Anonymous
I first went to A& E where I was seen relatively quickly. I went back to A & E the next day due the same conditon. This time I was referred to a room in a ward where I had to wait over 7 hours for a consultant to examine me, only to be told that they will book me in for the Hot Clinic. I then went to the Hot clinic and was referred to have a colonoscopy scan urgently. I did not receive any appointments following the hot clinic and had to follow up and call to remind them that I need to have a colonosopy. I was told to wait one month for the results and an appointment will be made with outpatients with a consultant. I have been been trying for several times to get the results of my colonoscopy report and to find out when I will get an appointment. I ring the main switchboard number 01708 4350000 and I am transferred to 5 different people who all tell me that "you have come through to the wrong department" I did not ask to be transferred to that specific department as the person on the phone had transferred me. Furthermore the people on the phone are rude and not helpful. I ask for a specific number for a department and they tell me "I don't know, I don't work for that department" or "I do not work for the man". What kind of attitude and service is this?!