"Accident whilst on holiday"

About: Alnwick Infirmary

I had a fall whilst on holiday in Warkworth and hurt my ribs. I went to the minor injuries today and all members of staff were amazing. I was seen promptly by a lovely nurse (and student) who made me feel immediately at ease. I was given a full examination and was assured I hadn't broken any ribs. I was then given lots of very helpful information about what to do for the next few days. I cannot thank them enough for their friendly caring attention. It was lovely to be treat like a person and not just another person in the waiting room. Keep up the good work Alnwick you're a winner. Eleanor Bouch

Story from NHS Choices

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Response from Alnwick Infirmary

Dear Eleanor Sorry to hear about your fall. Thank you for sharing your wonderful review of care at Alnwick Infirmary. It is so kind of you to take time out of your holiday to give the team your feedback. They will be delighted to know that your care felt so personalised - as an organisation we want to be known for how caring we are so the experience you describe is exactly what our staff are striving to achieve every day. I do hope that you are able to enjoy the rest of your holiday in Warkworth without too much discomfort. Look forward to welcoming you back to Northumberland soon .......hopefully minus the need for a trip to hospital ! Best Wishes Annie

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