"Wonderful service."

I just felt that due to the service I received on the 24th Sept 14, I had to write to say Thank you. I attended the reception dept and was greeted by a lady who checked her PC and their was some confusion with my appointment date. This was not a problem as she contacted a staff nurse who was aware of my case from the contact with my dentist the day previous. I had to wait a while, this was no problem as I could see the staff were very busy. When my turn came I was introduced to a man. He was very good and insured me that I would have my wisdom tooth root extraction today.( music to my ears ). I has been suffering for a long time. I was sent to X-ray. A very efficient lady booked me in and in no time I was seen by a kind lady who explained this procedure to me. After X-ray I went back down stairs so they could check my X-ray. I was then escorted by a kind HCSW . I waited in a room to be called for my oral surgery. When it was my turn a smashing lady introduced herself to me . They also said that I has a dentist who was very good and that I was in safe hands. I felt very confident with the two of them. The full procedure was explained with the consequences of what could happen with nerve pain etc. A student asked permission if it would be alright if she observed, a delightful lady. We had a little chat whilst equipment was being set up. Thank you so much for making what is a unpleasant experience a more pleasant one. I work in the NHS myself and to be a patient and receive outstanding service is great. keep up the good work. The after care advice was great. God bless. A very happy patient. Emma. Xx

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Responses

Response from Birmingham Dental Hospital

Thank you for making time to give us your feedback, which has been shared with the teams you came into contact with. I am always keen to understand what makes the experience especially positive or especially negative for patients so that we can learn and continue to develop and improve. I can see from your feedback the elements which made a difference were that staff took time to introduce themselves, to build trust and explain everything which helped you to feel safe throughout the visit. I will ensure your feedback is used in reflection and training programmes for other staff to learn from. Thank you again, Alison Last, Associate Director of Patient Experience, Bham Community Healthcare Trust.

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