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Impressive treatment

Story from nhs.uk

"Impressive treatment"

About: Burnley General Hospital

I had consultations and then an eye operation at Burnley General Hospital. My treatment was first class and all the staff were very helpful. Everything seemed well organised with waiting kept to a minimum. I am delighted to say that after an operation to remove a rare cataract, my eyesight is now wonderful. Thanks again to all the staff under the consultants.

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Responses

Response from Burnley General Hospital 9 years ago
Burnley General Hospital

Submitted on 25/09/2014 at 16:51
Published on nhs.uk on 26/09/2014 at 04:00

Dear Mr Stevenson Many thanks for your feedback on your experience of our Ophthalmology service at Burnley General Hospital, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team and it is lovely to hear that the operation has been so successful for you. I am very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Many thanks and best wishes for a continued recovery Wendy Stobbs, Patient Experience Facilitator

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