"Urology In-Patient Expeience"

About: Queen's Hospital, Burton Upon Trent

I was recently admitted for a prostrate operation. The NHS gets such bad press that I entered the hospital with some trepidation. However, all of the staff that I came into contact with both before and after admission were professional, caring and genuinely interested in my wellbeing. On several occasions individuals exceeded my expectations in the attention they were showing in my comfort and this interest reduced my anxiety levels considerably. I also had such an expectation of unpalatable food (after recent press coverage) that I arranged for my wife to visit with a food parcel. Once again my fears proved to be groundless and my wife returned home with the picnic. The food choice was varied, it was hot, well presented and very acceptable. The only area where I believe the hospital could improve is in pre admission communications. The anaesthesia information booklet was clear, concise and informative, but everything else with the exception of face to face briefings was to say the least vague. I felt my overall care was first class and I thank all the staff involved in looking after me, you should feel proud of the service you provide.

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Response from Queen's Hospital, Burton Upon Trent

Dear Derek Thank you for your kind comments, we are pleased to read that your patient experience at our hospital has been a positive encounter. . Our staff work very hard to provide high standards of care and it is always encouraging for them when these efforts are recognised. We will share your comments with all the staff involved in your care and also alert them to your constructive feedback regarding the pre-admission communication. We wish you well on your recovery. Kind regards PALS Team