"Unhappy with post-op care on Ward 7"

About: Pinderfields General Hospital

(as a relative),

My elderly partially sighted relative was put on ward 7 after a minor procedure last week. The day staff were OK but the night staff were unhelpful - they did not help the patient to go to the toilet at night when there were no lights on and and the surroundings were unfamiliar, unsurprisingly my relative became disorientated and got lost!

Also had to ask for breakfast and was treated roughly when asked for assistance to remove op socks.

My relative felt that the staff would rather let the elderly patients in the same room soil their beds rather than assist them to go to the bathroom.

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Response from NHS Kirklees

The Trust is sorry to note the difficulties described and would be pleased to investigate and respond. We would be grateful if your family could contact Paul Jepson, Patient Liaison Manager, on 01924 213684 or by email in order that this may be progressed and the matter resolved to your satisfaction.
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