"Poor elderly care"

About: Arrowe Park Hospital / Accident and emergency

(as a relative),

My elderly mother was taken by ambulance to A & E and was put into a cubicle. I arrived to find the curtains open and opposite her a semi-undressed drunken man. On the floor was dried blood. Nurses were around but not one came to my mother for over 30 minutes. They were standing round chatting. When someone else asked what was going on they explained they couldn't do anything until a doctor was free. I can understand that but why couldn't they go round the patients asking if they were OK etc and let them know why they were waiting without seeing anyone at all. Surely the role of nurses is to make sure their patients are being cared for.

My son is a member of staff and visited my mother in his lunchtime to find her lunch tray untouched. He asked if she wasn't hungry and she said she was starving and thirsty. Lying flat and unable to move she could not reach her meal and even if she could she could not eat it on her own. My son gave her his own lunch and spoke to the nurses.

The following day he again visited at lunch time to discover exactly the same! It beggars belief. She then went to another hospital where the care was also substandard. It horrified all the family and makes us all frightened to ever be admitted when we are elderly.

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Responses

Response from Wirral University Teaching Hospital NHS Foundation Trust

"WUTH would like to ensure that all patients in the Trust receive the highest possible standards of care. We would urge anyone posting concerns on the website to contact the Trust directly so that we can deal with any concerns they may have"