"A bad experience of care for my baby in Aberdeen"

About: Royal Aberdeen Children's Hospital / Medical Paediatrics (Children's Medicine)

(as a relative),

My child was struck with a serious illness as a 14 month old baby. He had to stay in hospital for months. Over this period of time he contracted an illness in hospital which he had to remain in isolation.

There were often times i would go up and he would be screaming and be just left to scream, nurses would not see me entering his isolated room and they would come in while i was there and say 'Oh, how long have you been here for?' I would always think the same: 'long enough.'

When i would turn up his toys would always have been taken away and he looked like he'd been sitting bored. It came to the point i could not leave his side for a minute. There was always babies left screaming most of the time. i would go over and speak to them for 5 minutes and that's all they wanted, a toy and a little attention!

A nurse also left my child's cot side down which resulted in him falling out. I asked to be moved hospital but this did not happen. After his operations if i knew something was wrong and he needed another operation i was not believed. I used to show them photos of the differences but still i would never be believed, and they would wait and then have to rush him back through to surgery when the signs became clearly visible to them.

He went through more than just this which was all bad, and as i have nurses as family they have told me to get private health insurance as this supposedly does make a massive difference to the care and attention you receive, even though she agreed it should not!

He is now a very quiet, nervous, even scared little boy and hates noise. Is this down to the treatment he experianced there as a baby? None of his sibblings are like this they are all loud, outgoing and confident.

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Responses

Response from Anne Marie Walsh, Clinical Quality Facilitator, Quality, Governance and Risk Unit, NHS Grampian

I can see you shared your experience on Patient Opinion some time ago. I am sorry that your experience was not a positive one. We have only recently started working with Patient Opinion so please accept our apologies in not getting back to you at the time. If you have any further feedback about the experience you described please get in touch.

We are keen to listen to stories of patients and carers and, going forward, we plan to respond quickly to all stories we are alerted to from now on.

Best wishes

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