"Bad second visit"
About: Queen Victoria Hospital (East Grinstead) Queen Victoria Hospital (East Grinstead) East Grinstead RH19 3DZ
I had a good experience last year and was treated with great professional care,so on a return admission this year i was surprised at the difference in staff attitude and general lack of time given to patient comfort. Having not eaten since 6.45 in the morning ready for surgery and feeling rather sick after,i was returned to the ward at 7.30 pm needing to rest and was confronted with a large group of visitor by an opposite bed who were really loud,but when i mentioned this nothing was done to make these visitors aware that i and the lady next to me were both trying to sleep after our operations,we were both to late up to get supper so a cheese sandwich was brought but i do not eat cheese so was given 2 digestive biscuits, as ham had run out ! Not wanting the biscuits,i later in the night asked if i could have a cup of tea as i felt very empty and was told yes dear you can make as much tea or coffee as you want in the day room,help yourself.Light headed and wobbly after my op i wondered with my drain and made my own.....What a difference a year has made....... After a sleepless night i was given a tepid bowl of porridge and a rock hard croissant for breakfast as i had not filled in a menu form the day before,so nearly 24 hours with practically no food.Shocking!