"two year old left with fractured elbow till next..."

About: Southmead Hospital

i took my son to Southmead A&E on a sunday evening as he fell from the ladder of his bunkbed and hurt his arm and was in alot of pain!! we seen the consultant who just assumed he dislocated his elbow and tried un dislocated it which caused my little boy alot of pain. he had xrays done of his arm which was very painfull for him, and the same consultant told me there was no brake or fracture. with my son still in pain. so the consultant tried un dislocating his arm again, at this time my son was screaming and i was in tears!! the doctor found it difficult to try and undislocated so he asked another doctor to have a try! this was the third time my son had endure pain of haveing his arm "put back in to place". with them both unable to sort it they told me they got a third opinion from a radiographer who told them that she could see a fracture in my sons arm!! the doctors did appologise for the pain they put my son in, and left me with just a sling and told me to wait for a phone call from bristol childrens hospital to give me an appontment for him to be seen!! i ignored this and took him straight to bch in which the doctor we seen was disgusted that my son wasnt casted and left in his state by southmead and he was very quick to check the xrays and cast my son up!! 3 days later i get a rude call from bch that i have missed a booked appointment for my son which means if i didnt take him as soon as i did he would of been left for three days with a broken arm! with no care!!

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Response from Southmead Hospital

Dear Anonymous – thank you for taking the time and trouble to post details of your experience in A&E. I am sorry that your son received poor treatment and had to unnecessarily endure a painful realignment procedure and that his injury and treatment was not fully explained to you, as it certainly should have been. X-rays are always reviewed by an experienced radiographer, either while the patient is present or after treatment has been delivered. This action is to ensure that any very subtle fractures can be spotted and the patient recalled if necessary. I cannot comment on the extent of your son’s fracture or break, but I regret if the actions taken to treat him were not consistent with his injury. Paediatric care is a particular specialism, which is why your son was referred to the Bristol Children’s Hospital (BCH) and why they run a specific A&E service. Our website does recommend that children should attend the Bristol Children’s Hospital A&E service, but I understand in an emergency situation any portent’s first instinct is to seek care for their child from the nearest or most accessible service. I was pleased to learn that your son was seen and appropriately treated after you took him directly to the BCH A&E service, but can understand why your attendance would not have been linked with the separate referral from Southmead A&E as this would be progressed independently. Never-the-less, I am sorry that you received a call from (BCH) and for any distress caused, which would have been made out of concern for your son’s wellbeing. I hope that you son is making a good recovery from his accident. Kind Regards – Steve Sykes Advice and Complaints Team

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