"Pleasantly surprised in Urgent Care"
About: Burnley General Hospital Burnley General Hospital Burnley BB10 2PQ
Posted by Carol
Took my very elderly mum to Urgent Care after a fall at home. We were seen in triage almost immediately, by a lovely nurse who treated mum very nicely and put her at ease. Very shortly afterwards we were seen by a doctor who questioned and examined mum very thoroughly and arranged immediate X-rays. Throughout the examination he was very respectful towards mum and said thank you on every occasion that she followed an instruction or answered a question. He consulted an expert because of some difficulties analysing mum's xrays and was concerned to be absolutely sure that there was no real damage, since mum was in pain. The new Urgent Care is very clean, bright and modern and the cubicles allow for privacy and dignity. All the doctors and nurses looked very young, but that probably says more about me! Despite her pain, mum was pleased that she had been well looked after and commented on the politeness of the young doctor.