"Lovel hospital"

I attended for a urology outpatient appointment today. Parking was easy and you simply press a button on the machine for a free 3 hour parking ticket to display in your car. The receptionist on duty greeted me cheerfully. Whilst I waited I heard her on the phone and greeting other patients. I was very impressed with her professionalism and cheerful disposition. The nurse who collected me to go to my appointment was also friendly and explained what was happening. I then saw the consultant, who again was really nice. It is a brilliant hospital, so much better than the vast, impersonal Queen Alexandra!

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Response from Brook Lane Surgery

Dear Caroline Thank you for tkaing the time to post your compliments about the care that you received when attending Fareham Community Hospital. The staff concerned will be very pleased to learn about the quality of care that they provide. Thank you again. Kindest regards Jane Tibble, Complaints and PALS Officer

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